If you do not understand part of the course, first re-read the relevant lesson and check any examples provided.

If you still need help, submit a support request using the form below and explain which topic you are stuck on. Please include the lesson name and a short description of what you do not understand.

If the course is not loading or something is not working properly, please try the following first:

• refresh the page

• close and reopen your browser

• use Google Chrome or Microsoft Edge

• restart your device

• try another device, if available

If the issue persists, submit a support request below and include your device, browser, and a screenshot of the problem if possible.

Before attending your practical assessment, you must complete the online course and pass the practice exam.

This helps ensure that you are ready for the final assessment and reduces the chance of needing a resit.

If you are part of a company booking, your assessment date may depend on all enrolled staff completing the required preparation.

Once you have completed the online theory course and passed the practice exam, you will gain access to a course section named "Book your in-person practical session." 

Use the calendar within the section to book in to one of the available time slots. If your booking is successful, you will receive a confirmation email to your registered email address. 

For company bookings, your employer or training coordinator will arrange the assessment date directly with Aviation Radio Australia.

The in-person assessment session consists of two main components: a theory examination and a practical assessment.

The theory examination:

• Consists of 30 multiple-choice questions

• Has a time limit of 1 hour

• Requires a mark of 80% or higher to pass

The practical assessment is a short verbal assessment of your ability to set up, operate and troubleshoot a handheld VHF aviation radio.

It also includes some scenarios during which you will be required to simulate transmitting and receiving radio calls.

After your practical assessment, Aviation Radio Australia will confirm your assessment outcome.

If you are assessed as competent, you will receive a course completion certificate via email and Aviation Radio Australia will lodge your AROC application with CASA.

Both your course completion certificate and AROC will be issued within five business days of course completion.

If you do not pass the assessment, your invigilator will explain what needs to be reviewed and what the next steps are.

You may need to revise part of the course before attempting the assessment again.

Resit availability and any applicable fees will be confirmed by Aviation Radio Australia.

Typically, students will be permitted one resit of the assessment at no additional charge. Any additional attempts will incur an additional cost.